Refund policy

Return Policy

Due to the nature of our products, we do not accept returns or exchanges. Our products are used on the body and in the home, we cannot accept returns or exchanges for safety and hygiene reasons. This ensures every product we send out are fresh, clean, and uncompromised.

We believe in intentional living. That's why:

• Our ingredients are natural and safe for home composting or repurposing when possible.
• Our packaging is recyclable, biodegradable, or reusable.
• Any item that doesn't suit your needs can still serve a purpose in your home—such as repurposing a bar as a guest soap.

Damages and Other Issues

If you ever receive a product that is damaged, defective, or incorrect, please contact us at info@prov31home.com within 10 business days of delivery and we'll make it right.

Your trust matters, and we're committed to serving your household with honesty, grace, and care.